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You can check our Frequently Asked Questions section.

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Frequently Asked Questions

1. What is the MALT EXTRACT?
The MALT EXTRACT is a kind of sugar in a form of viscous dark brown colored syrup, with a sweet and characteristic flavor. The MALT EXTRACT is extracted from the malted barley (pre-germinated). This substance is used in biscuits to produce Crackers as an ingredient for yeast in fermentation processes. This substance is also responsible for the flavor and the color of the biscuit. 
2. How many kinds of biscuits are produced?
MARILAN currently produces 14 kinds of biscuits: Buttered Biscuit, Bauny, Crackers, Classical Italian Biscuits, Classic Biscuit, Toasts, Pit Stop (Club Crackers), Sandwich Biscuits, Turmix, Donuts, Cracker Snacks, Snack Line, Filled Biscuits and Wafer.
3. What is the difference between Diet and Light?
A DIET product is formulated with the withdrawal of a specific ingredient in its composition (sugar, salt, fat, etc.). This kind of product is intended for people with intake restriction of some nutrient. The LIGHT product has one of its ingredients (sugar, salt, fat, etc.) with a REDUCTION of at least 25 %, when compared to the traditional product.
4. After opening the pack, how the biscuits should be stored?
After opening the pack, the pack must be kept tightly closed in a dry and cool place. 
5. Should the biscuit be stored in the fridge?
Yes, it can be stored in the fridge, however, it is not necessary. A cool and dry place is enough to keep it fresh.
6. All the biscuits are produce in Marília?
Yes, the only manufacturing unit of MARILAN is in the city of Marília.
7. What is the origin of the biscuit?
The history of biscuit comes from the time of the cavemen. At that time, when the man could eat a few grains, by crushing it with their teeth, they had the idea to grind it with a stone. Them, they started to mix it with water and dry it with fire.  Biscuit was the term used to describe the bread baked twice, in order to keep it fresh for a longer time. The origin is from two French words: "Bis" and "Coctus", which means "baked twice".
8. What is gluten?
Gluten is the name given to a set of proteins present in wheat, oats, barley, rye and derivatives from such grains. All our products contain gluten.
9. Why all the packs have the phrase “Contain Gluten”?
This phrase is an alert for people with Celiac Disease, characterized by the allergy present in the gluten protein. 
10. What is soy lecithin?
It is a substance extracted from soybeans. This substance is used as an emulsifier, which facilitates the mixture of ingredients.
11. What is inverted sugar?
When we submit the common sugar (Sucrose) to heat and to the action of citric acid, we produce a sugar with Sucrose + Fructose + Glucose. This mix of sugars is called invert sugar. You can obtain the same result when adding lemon to a syrup to not sweeten it. Marilan uses the Inverted Sugar to improve the texture and the color of its biscuits.
12. What is the amount of sugar in the products?
The amount of sugar depends on the type of product and on its formulation. The cookies have about 14 to 18 percent of sugar in its formulation.
13. What is cocoa liquor?
This substance is an ingredient derived from Cocoa, which is also known as "Cocoa Mass". It is the mix of cocoa butter with cocoa powder. It is the main raw material used in the manufacture of chocolate.
14. Does Marilan uses genetically modified raw material?
Yes. Some specific products contain genetically modified soy and / or maize.
15. Why do we label our packages with the GMO symbol?
As the production of Maize and Soy with transgenic seeds has spread across the country, we adapted our label to this situation, which indicates that we may have genetically modified organisms among our ingredients.
16. What is the Xylanase Enzyme?
Xylanase is an additive which is responsible to improve the flour. As flour is the main ingredient of the biscuit, the use of xylanase helps a lot in the production process.
17. What are saturated fats?
Saturated fats are fats that are in solid form at room temperature. Generally, these fats are from animal origin (butter, lard), but some may be of vegetable origin (coconut, palm kernel). Saturated fat is more resistant to oxidation and it not form a "rancid" easily.
18. What are unsaturated fats?
Unsaturated Fats are fats that are in liquid form at room temperature. Generally, these fats are from vegetable origin (corn, soy, cotton, sunflower, rice, rapeseed oils, etc.). Unsaturated fat is less resistant to oxidation and it easily form a "rancid". These fats may be classified in: Monounsaturated and Polyunsaturated.
19. What are Monounsaturated fats?
These fats are types of unsaturated fats (see the explanation on unsaturated fats above). These fats are composed by fatty acids with one double bond between carbon atoms. The olive oil is an oil with high content of monounsaturated fats.
20. What are Polyunsaturated fats?
These fats are types of unsaturated fats (see the explanation on unsaturated fats above). These fats are composed by fatty acids with more than one double bond between carbon atoms. These fats can be found in corn oil, sunflower oil and fish oil.
21. What is Trans Fat?
These fats are types of unsaturated fats (see the explanation on unsaturated fats above). These fats are composed by fatty acids with at least one double bond and which suffered chemical form change. This change usually is caused in the process of hydrogenation of fats. The hydrogenation is used to eliminate the double bond and let the fat more resistant to oxidation, however, as a consequence, it forms trans fatty acids.
22. What does it mean to have traces of milk?
When we use milk in the formulation of a product, we indicate the presence of milk in the list of ingredients. When we don't use milk in the formulation, we use the expression "contains traces of milk" to warn our consumers allergic to milk, as we produce products with milk and without milk in the same plant.
23. What is the purpose of the holes in the cookie?
These little holes are responsible to leave the surface of the cookie flatter and more regular during the baking process. When the cookies do not have holes, the cookie has the formation of bubbles on the surface.
24. What is the purpose of the perforation in the cookie?
The "perforation" is used with two purposes: 1) To improve the appearance of biscuit leaving the surface without bubbles. 2) To collaborate in the division of biscuit to be consumed in parts.
25. What is the purpose of the metalized packaging?
The product packaging is used to preserve the product. Without it, the product loses flavor and crispness. The metalized packaging also avoids the entrance of light, which gives even greater protection to the product.
26. Why there is no calories reduction in the Pit Stop Light?
Pit Stop Light has less fat than the Pit Stop Original. In the balance of the formula, the calories in the fat that was removed are restored by calories of the ingredient which replaced the fat, in this case, the wheat flour.
27. Why does the package of Pit Stop Light contains the phrase “This is not a reduced energy value food”?
Although the Pit Stop Light has less fat than the Pit Stop Original, it does not have fewer calories, as most of the calories comes from another ingredient. This phrase is used to clarify this condition to consumers.
28. Why whole wheat Pit Stop does not use whole wheat flour?
The whole wheat Pit Stop we use traditional flour and wheat fiber, which are the two components that composes the whole wheat flour.
29. Does any biscuit contain preservatives?
No. None of our products have preservatives.
30. Does Chocolate flavor Pit Stop is a limited edition? Why?
No. We classify the Chocolate flavor Pit Stop as a special edition.
31. What is the origin of the name Pit Stop?
This name was created to remember our consumer to make a "stop" on their day to replenish their energy.
32. Does Pit Stop salty contains a large amount of sodium? Is it harmful to health?
Sodium must be part of our diet. Anvisa (Brazilian National Sanitary Surveillance Agency) recommends a Reference Daily Intake (RDI) of 2,400 mg. The intake of 1 portion of Pit Stop (27 g) corresponds to only 7 percent of the daily sodium needs.
33. Does Pit Stop has a low trans fat content?
The trans fat content depends on the product and this information can be found on the nutrition table. It is always important to check the information on this table. Pit Stop without  stuffing has no Trans Fat in its formulation.

Addresses

Matriz

MARILAN ALIMENTOS S/A
Av. José de Grande, 518/642
Bairro Fragata C – Marília – São Paulo
Postal code 17.519-903 – post office box 142
Telephone: (55) 14 2105 6045 until 6050

 

Export Department:

Telephone. 55 (14) 2105-6045 and 2105-6049
Fax. 55 (14) 2105-2500
sales@marilan.com

Ombudsman

Through the Ombudsman channel it is possible to clarify doubts or criticisms, complaints and suggestions related to Marilan.

The main purpose of this channel is to ensure the communication with the company, ensuring an appropriate routing and monitoring of each case, in an independent, exempt and ethics manner.

Any contacts should be made through the telephone: 0800 773 50 73

Email: marilan.ouvidoria@austernet.com.br